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Social Style

Tip of the Day

Tracom Syndication

How can an Expressive Style person improve Customer Service?

Each Style of person interacts with customers in unique ways, and sometimes people’s Style behaviors don’t match the needs of customers or clients. Expressive Style people are naturally spontaneous and approachable; therefore they can form very open and trusting relationships with customers and clients. They need to be careful that they don't rely only on charm to influence their customers and clients. In the long-term this type of behavior can be interpreted as disingenuous and unhelpful, and can alienate some people. On occasion these individuals can also be unprepared and disorganized, leading to mistakes that can make clients question their abilities. You can help by coaching them to make the most of their approachable and casual tendencies in order to learn about customers’ true feelings, needs, and motivations. They should be careful to not talk so much that customers are not allowed the opportunity to fully express themselves. They can also slow down enough to pay close attention to customers’ behavior, especially non-verbal indicators.

Copyright TRACOM Corporation 2010

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